Frequently Asked Questions
Delivery FAQ's
Our Products FAQ's
My Account FAQ's
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Support Open Hours
Monday - Friday: 9am - 5pm AEST
Orders can be delivered Monday – Friday, subject to delivery area. Deliveries are made between 6am-6pm.
Orders placed before 2pm will be dispatched the same day.
Any orders placed after 2pm will be dispatched the next business day.
Standard Delivery (National Metro Locations):
Delivered within 1-3 business days, with free delivery on orders over $99.
Same Day Delivery (Melbourne Metro):
Available Mon-Fri for orders placed before 12pm (additional delivery fees apply).
Click & Collect (Sunshine Warehouse):
Free collection from our warehouse weekdays - 8am to 6pm.
Regional Victoria Delivery:
Delivered within 3-4 business days (delivery fees apply).
Standard Delivery (Nationwide Delivery):
Delivered within 4-5 business days.
All of our products are packaged inside eco-friendly boxes and will include freezer packs where required for frozen items. Scan the QR code on the bottom of your box for the best disposal method for our packaging.
Customers can now pick up their orders at our Sunshine West location. With our click and collect service you can order in advance or even for same day pick up. Our click & collect trading hours are 8am to 7pm.
Unfortunately, this is something we do not offer.
If you need any assistance with tracking your order, please reach out to our
team here.
Unfortunately,
we do not offer live tracking for the moment, however you will get a SMS
throughout the journey of your delivery advising on its near arrival. If you
need more help seeking a more narrowed time frame, please feel free to contact
our customer service team to assist further here.
You will receive a text message the night before your order is due to arrive confirming it is being finalised and scheduled for delivery.
On the day of delivery, you will receive two text messages with up-to-date information on the status of your delivery with estimated times of your delivery.
If you're not at home when your order arrives, our driver will try to get in touch with you to ask if there's somewhere that they're able to leave your order.
On the rare occasion where we're unable to contact you, our drivers will leave your order in a safe place and if one isn't available, or you have asked for it to not be left unattended they will return that to our warehouse to organize re-delivery.
As we are a purely digital company, no packing slips or receipts will be included in your order. You can download a PDF copy of your invoice in your order confirmation email.
All order confirmations and invoices for your transactions will be emailed to you at the time of finalizing your order. You will also be able to find your order history in your account profile once you are logged in.
If your delivery has damaged, expired goods or the part of your delivery is missing please reach
out to our customer service team explaining what has happened. They will be sure to work with you on finding the best outcome and solution for you.
If an item is out of stock and has not been packed in your delivery, an iPantry gift card will be issued to the value of the item that was not packed.
Unfortunately, there is no opportunity to change preset boxes or gift packs. However, if you have a bespoke requirement, please feel free to reach out to our customer service team so they can advise and assist you with your needs.
All product nutritional panels and ingredients can be found in the collapsed product nutritional information & ingredients tabs.
If you notice a products information is incorrect or missing, for further assistance please reach out to our customer service team here.
We do not have a loyalty program, but we'd recommend signing up to our mailing list to find out when new products, brands & specials are launching.
Amazing, we'd love to hear from you! We are always seeking new partners who bring something new
and exciting that’s a perfect fit our pantry!
Just contact us here and a member of our team will be in touch as soon as possible.
